Contact Us

Have a question about a product, an order, shipping, or a return? We’re here to help.
Send us a message using the form below, or contact Velvet Paw Shop directly using the details provided.

For order-related questions, please include your order number so we can assist you more efficiently. For product questions, tell us the product name and what you would like to know before purchasing.

Contact Details

Email: contact@velvetpawshop.store

Phone: +1 719-205-7510

Customer support hours: Monday–Friday, 9:00 AM–5:00 PM Mountain Time

We aim to respond during regular support hours. Response times may vary during weekends, holidays, and periods of high order volume.

Our Business

Velvet Paw Shop is an online-only store operated by VELVET PAW SUPPLY LLC. We do not operate a public retail storefront, showroom, or customer pickup location.

Registered business address:

020 N Academy Blvd Ste 261
Colorado Springs, CO 80909
United States

This address is provided for registered business correspondence. Please do not visit this address or send a return there unless our support team has specifically provided return instructions.

Send Us a Message

Use the contact form below to send your question or request. Please provide accurate contact details so we can reply to you.

For returns, damaged items, incorrect products, or order concerns, include your order number and clear details about the issue. Photographs may be helpful when reporting damaged or incorrect items.

Before Contacting Us

You may find a quick answer on our FAQ page, including information about shipping, delivery estimates, order tracking, returns, refunds, payment methods, and product use.

We look forward to helping you have a clear and reliable shopping experience with Velvet Paw Shop.