Payment Policy
Last updated: August 21, 2026
This Payment Policy explains how payments are accepted and processed for purchases made through velvetpawshop.store.
Velvet Paw Shop is operated by VELVET PAW SUPPLY LLC. By placing an order, you authorize the payment method selected at checkout to process the final order amount shown before payment is submitted.
Accepted payment methods
Depending on availability at checkout, we may accept:
- Visa.
- Mastercard.
- American Express.
- Discover.
- Other major credit cards.
- Major debit cards.
- PayPal.
- Apple Pay.
- Amazon Pay.
- Other digital wallets or payment options displayed at checkout.
The payment methods available for your order may vary depending on your location, device, browser, order details, and payment-provider settings. All available options are displayed during checkout.
When payment is charged
Your payment method may be authorized or charged when you submit and confirm your order at checkout.
The final order amount may include:
- Product prices.
- Applicable discounts.
- Shipping charges.
- Applicable sales taxes.
- Optional products or services selected during checkout.
The amount payable is shown before you complete your purchase.
Currency, taxes, and shipping
All prices on Velvet Paw Shop are displayed in United States dollars (USD) unless otherwise stated.
If your bank or payment account uses another currency, your bank, card issuer, or payment provider may convert the transaction according to its own exchange rate. Your provider may also charge a foreign-exchange or currency-conversion fee.
Applicable sales taxes are calculated and displayed at checkout based on the order details and destination.
Our current shipping options are:
- Free Standard Shipping: $0.00, estimated delivery of 5â8 business days.
- Express Shipping: $4.99, estimated delivery of 3â5 business days.
The final shipping option, cost, and order total are shown before payment is completed.
Secure payment processing
Payments are processed through Shopify and the payment providers available at checkout.
Payment information is transmitted through secure connections. Velvet Paw Shop does not store complete payment-card numbers or security codes on its own servers.
Payment providers may process your information under their own terms, privacy policies, fraud-prevention systems, and security practices.
Payment verification
For security purposes, orders may be subject to automated or manual payment verification.
We may review billing information, shipping information, payment authorization, order details, and fraud or security indicators.
We may delay, refuse, or cancel an order if the payment cannot be verified, the transaction is declined, the order information is incomplete, fraud is suspected, or the payment method appears unauthorized.
If an order is cancelled after payment has been processed, the applicable amount will be refunded to the original payment method.
Declined payments
A payment may be declined because of incorrect billing details, insufficient funds, an expired payment method, bank restrictions, fraud-prevention checks, payment-provider issues, or a mismatch between billing and checkout information.
If your payment is declined, review your payment details or contact your bank or payment provider. Velvet Paw Shop may not receive the full reason for every declined transaction.
Failed, cancelled, and refunded orders
If an order fails, is cancelled, or is not accepted, we will not intentionally retain payment for the cancelled portion of the order.
A temporary authorization may remain visible on your account until it is released by your bank or payment provider.
Approved refunds are sent to the original payment method used at checkout. Refund timing depends on the payment provider, bank, card issuer, and billing cycle.
Payments related to returns, refunds, exchanges, or replacements are handled according to our Return & Refund Policy.
Returns and refunds
For approved customer-preference returns, original shipping charges may be non-refundable, return shipping may be the customerâs responsibility, and a 10% restocking fee may apply where stated in our Return & Refund Policy.
We do not apply a restocking fee to confirmed defective, damaged, incorrect, or materially misrepresented items.
Payment disputes
If you believe a payment was made in error or have a concern about an order, please contact us first so we can review the matter.
We may provide relevant order, payment, delivery, and communication records to a payment provider or financial institution when a dispute or chargeback is opened.
Price or payment errors
We make reasonable efforts to display accurate prices, discounts, taxes, shipping charges, and payment information.
If we discover an error affecting an order, we may contact you and offer the option to proceed with the corrected amount or cancel the affected order and refund the applicable payment.
Changes to payment methods
We may add, remove, or update payment methods and payment providers from time to time.
The payment options available at the time you place your order govern that transaction.
Contact us
If you have questions about a payment, refund, failed transaction, or order charge, contact:
Velvet Paw Shop
Operated by VELVET PAW SUPPLY LLC
020 N Academy Blvd Ste 261
Colorado Springs, CO 80909
United States
Email: contact@velvetpawshop.store
Phone: +1 719-205-7510
Customer-support hours are MondayâFriday, 9:00 AMâ5:00 PM Mountain Time.